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Job Title:

Supervisor

Job Post ID:

1345

Employer:

Gordmans

Posted Until:

04/26/2019

Salary:

Inquire with HR

Location:

Centralia

Hours:

All Shift

WorkType:

Full/Part Time

Industry

Retail

Job Description:

We have a new Gordmans store opening soon!!

REPORTS TO: Store Manager/Assistant Manager
OBJECTIVE: To serve a dual function in the store, that of a Sales Associate, and that of a Supervisor. A Supervisor’s priority is selling and customer service. The Supervisor will function as a key carrier (manager-in-charge) during designated shifts as part of the management schedule in the absence of another member of management.

RESPONSIBILITIES:
Sales Associate:
• Achieve store goals through superior customer service.
• Always be professional, friendly, and courteous with a positive attitude.
• Invite customers to:
1. Open a private label credit card and become Premier Rewards Member
2. Become a Club 50 Plus member (if applicable)
3. Subscribe to Magazine offer
• Greet/acknowledge each customer promptly as they enter the department in a friendly manner with a smile.
• Interrupt store tasks to assist and answer questions for customers in a pleasant and courteous manner.
• Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms.
• Follow-up on customers in fitting rooms to see if they need additional service.
• Maintain the store and all wrap stations in a clean, neat, and organized manner.
• Maintain merchandise presentation to company standards.
• Complete all store tasks in an accurate and timely manner, including the following:
1. POS/Sale Set-up prior to sale start date (to include signing)
2. PCAs (price changes) completed by close of business on the effective date
3. Transfers completed by close of business on the effective date
4. Damages completed by close of business on the effective date
5. Merchandise counts
6. Key in telephone number and e-mail address when prompted at the POS
• Ring the customer up in a prompt and efficient manner
• Thank the customer by name and invite them to come back at the close of each sale
• Follow all company policies and procedures
• Practice Loss Prevention Standards at all times
• Alert management of suspicious situations
• Follow check approval procedures
• Handle all returns/exchanges according to company policies/procedures
Supervisor:
• Opening and closing the store
• Protecting all company assets
• Ensuring proper execution of all store operations and company programs
• Ensuring the highest level of customer service and satisfaction
• Maintaining company standards throughout the store
• Ensure entire staff is working to achieve controllable goals
• Delegate and follow-up when appropriate for understanding and ensure compliance

This list is a general summary of the duties and responsibilities for this position. However, there may be other responsibilities as directed by the company or the immediate supervisor to meet the needs of the business.

Job Requirements:

Requirements
• Retail experience

Leadership Attributes
• Values-based Leadership
• Business Leadership and Strategic Perspective
• Thought Leadership
• Talent Leadership
• Deliver Extraordinary Results
• Change Transformation

Work Schedules include a variety of day, evening and weekend hours

Benefits:

Gordmans - Benefit Website (http://gordmansbenefits.com/)

Welcome to the Gordmans' associate benefit website -- an information resource designed to help you learn more about the benefits we offer to you. There are videos and plan summaries that can help you get a clearer picture of what is available to you.

If you have a specific question or want more information, drop us an e-mail message, or call the Benefits Call Center at 877-282-0808 Monday-Friday 7:00AM - 4:00PM CST.

Company Information

Born in 1915 out of a small retail store at the corner of 16th and Chicago in Omaha, Nebraska, Gordmans is proud to celebrate more than 100 years in business. Fashion trends may come and go, but Gordmans has thrived knowing that low-cost, high-quality apparel and décor are always on-trend.