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Job Title:

Sales Associate

Job Post ID:




Posted Until:



Inquire with HR




Other Shift


Full/Part Time



Job Description:

The Gordmans Sales Associate position is responsible for providing our Guest with a positive shopping experience by delivering elevated Guest Service. The purpose of this position is to assist guest, recovery sales floor, and support the management team in the day to day operations of the store. Associates may be directed to work in several departments including Point of sale.

REPORTS TO: Store Manager/Assistant Manager
OBJECTIVE: To greet and assist customers with the selection of merchandise

Customer Service
• Smile and greet each customer promptly
• Interrupt store tasks to greet, assist, and answer questions for customers
• Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms
• Follow-up on customers in fitting rooms to see if they need additional service
• Thank the customer by name and invite them to come back at the close of each sale
• Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes
• Maintain the store and all wrap stations in a clean, neat, and organized manner
• Opt-In (telephone and email capture)

Personal Productivity
• Sales
• Volume Per Hour (VPH)
• Units Per Transaction (UPT)
• New Accounts
• Club 50
• Magazines
• Opt-In (telephone and email capture)

Loss Prevention
• Provide customer service
• Alert management of suspicious situations
• Follow store procedures
• Work with integrity
• Follow sensor tagging program (if applicable)

• Ask every customer to open a new account
• Open and activate a minimum of (1) one new account per month
• Always suggest purchase using company charge card
• Communicate the Premier Rewards Program

Merchandise Presentation
• Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)
• Implement merchandising Floor Plans/guidelines
• Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer
• Follow "Folded Merchandise Guidelines"
• Create and maintain full, exciting displays
• Present clearance merchandise correctly
• "Close to Open"

Store Operations
• Set-up Sales Event prior to sale start date (to include signing)
• Complete Price Changes (PCA's) by close of business on the effective date
• Complete Transfers by close of business on the effective date
• Complete Damages by close of business on the effective date
• Merchandise counts
• Process in-coming freight including hanging, folding, sensor-tagging, etc
• Housekeeping responsibilities including vacuuming, dusting, restrooms, etc

Job Requirements:

• High School diploma, GED or active pursuit of either preferred
• 0-3 year of retail experience
• Ability to grasp lift or otherwise move merchandise weighing up to 50 lbs.
• Ability to stand and continuously perform essential job functions for up to an eight and one half hour shift.
• Basic Mathematical skills, including addition and subtraction, necessary to verify payments and unit counts.
• Flexible availability – including nights, weekends, and holidays

• VISUAL: Must be able to evaluate merchandise presentations and read reports.
• HEARING: Must be able to interview job applicants and react to customer feedback.
• SPEAKING: Must be able to communicate effectively with the corporate office, subordinates, job applicants and customers.
• FINGERING/GRASPING/FEELING: Must be able to grasp a pen to write, or alternately, use a keyboard.


Gordmans - Benefit Website (

Welcome to the Gordmans' associate benefit website -- an information resource designed to help you learn more about the benefits we offer to you. There are videos and plan summaries that can help you get a clearer picture of what is available to you.

If you have a specific question or want more information, drop us an e-mail message, or call the Benefits Call Center at 877-282-0808 Monday-Friday 7:00AM - 4:00PM CST.

Company Information

Born in 1915 out of a small retail store at the corner of 16th and Chicago in Omaha, Nebraska, Gordmans is proud to celebrate more than 100 years in business. Fashion trends may come and go, but Gordmans has thrived knowing that low-cost, high-quality apparel and décor are always on-trend.